Introduction
Croma Campus is a reputed educational institution that offers 160+ IT training courses dedicated student placements in top IT firms. The institute was founded in 2010, and for 13 years, Croma Campus has been known for its quality training. The institution has trained over 1.5 lakh students and provided placements to over 18,000 students. Croma Campus offers world-class training in the latest and trending technologies by highly skilled faculty. As an experienced edu-tech institute, Croma Campus ensures an ideal educational environment for its students, complete with lab sessions and individual attention from the trainers. Croma Campus has an active placement cell that schedules interview calls for the students as soon as the courses are completed. Today, numerous Croma Campus alums work in respectable positions at companies like Birla Soft, Impetus, Tech Mahindra, MakeMyTrip, Magic Software, etc.
However, it must also be noted that every organization is bound to face customer complaints, and the same is true of Croma Campus. Let us look at the various Croma Campus Complaints and how the institute deals with them.
Common Croma Campus Complaints
Some of the common complaints about Croma Campus are as follows:
- Lack of Professionalism: Many students who trained at Croma Campus have complained about unprofessionalism at the institute. Among them, the most common issues were cancelled classes, lack of infrastructure and guidance, lack of attention from trainers, etc.
- No Placement: Croma Campus has faced complaints from students who could not get employed after training at this institute.
- Late Refunds: Several unsatisfied customers have complained about late refund processes at Croma Campus.
- Expensive: Many consider the fee structure of Croma Campus to be quite costly with respect to the services provided here.
How Croma Campus Deals With Complaints?
Croma Campus sees every complaint as an opportunity to improve. Here are some of the ways in which the Croma Campus teams try their best to provide the best services to their customers.
- Taking Responsibility Of The Issues: Croma Campus takes special care when dealing with complaints, as they are responsible for ensuring the best customer service.
- Being Helpful To The Customers: Croma Campus focuses on extending help to its customers and ensures that every need is taken care of.
- Fast Action To Resolve Issues: Croma Campus does not delay any complaints. The institute takes immediate action every time a complaint arises. The goal of Croma Campus is to solve issues as soon as they appear so that the users do not have to wait long.
- Careful Towards Customer Sentiments: Croma Campus is exceptionally cautious while handling complaints. The institute delves deep into the matters and takes quick and effective actions to resolve the issues.
- Strong Determination To Solve Complaints: Croma Campus determinedly and patiently solves every customer complaint as and when it is brought to notice. The institute constantly tries to ensure the best course of action to provide customer satisfaction.
Conclusion
To sum up, Croma Campus has been providing the best training in the latest technologies to help students develop their careers. Despite various complaints of unprofessionalism and customer dissatisfaction, Croma Campus constantly tries to improve its services. The goal of this institute is to help aspiring students build secure careers with exceptional skills. The institute takes complete responsibility for the issues and tries its best to help its customers. Each Croma Campus Complaint is considered an opportunity to improve, and the teams constantly make efforts to resolve every issue with utmost care. With a team of 100+ employees dedicated to enhancing this institution, Croma Campus’s determination has helped this institute stand out amongst the others in the industry.
